Refund policy

At ChicHarbor74, customer satisfaction is important to us. We understand that occasionally a purchase may not be the right fit, which is why eligible purchases are covered by our 30-day free return and refund policy.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should generally be returned in substantially the same condition in which it was received, including its original components and accessories where applicable.

Please take reasonable care of the item while it is in your possession.

2. Free Returns

ChicHarbor74 provides free returns for eligible purchases within the 30-day return period.

Before sending a product back, contact us at support@ChicHarbor74.store with:

Your order number
The email address associated with your order
The item you wish to return
A brief explanation of your return request

Our customer support team will review your request and provide the appropriate return instructions.

Please do not send products to an address without first receiving return instructions from us.

3. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If an item arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.

Please provide your order information and, where appropriate, photographs showing the issue. This information helps us review the situation efficiently.

Depending on the circumstances, we may provide an appropriate resolution such as a replacement, return, or refund.

4. Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will normally be issued to the original payment method used for the purchase.

After a refund is issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. These processing times are controlled by the financial institution and may vary.

5. Exchanges

If you would like a different product, please contact our support team. Depending on availability and the circumstances of your request, we will advise you of the available options.

6. Exceptions

Certain products may not qualify for return where required for hygiene, health, safety, or other reasons permitted by applicable law, particularly after they have been used or altered.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

7. Contact

For return and refund assistance:

ChicHarbor74
410 Starlite Drive, Elizabethtown, KY
Phone: 270-268-7524
Email: support@ChicHarbor74.store